Frequently Asked Questions
1. What types of garments do you customise?
We specialise in premium-quality heatpressed, sublimation, screen-printed & embroidered apparel. Each piece is produced with care in our family-run studio, ensuring exceptional finish and attention to detail.
2. Do you have a minimum order quantity for custom apparel (MOQ)?
Our minimums vary by service:
Heatpress: typically 10 garmets per design
Embroidery: typically 5 garmets per order
Screenprint: typically 50+ garmets per design
Sublimation: minimum 10 garmets per design
Smaller runs can often be accommodated — please contact us for a personalised quote.
3. Can I choose my custom garment style and color?
Yes. We work with a range of trusted suppliers such as AS Colour, Fashion Biz & Cloke. You can choose the garment type, color, and fit that best represents your brand or vision.
4. Do you work with businesses, brands, or events?
Absolutely. We regularly produce custom apparel for businesses, teams, community events, and independent brands. If you’d like to collaborate or establish an ongoing partnership, we’d love to discuss your needs.
5. Can I order just one custom item?
Yes, minimum charges will apply depending on the complexity of the garment and graphic requirements.
6. Can I provide my own garments for customisation?
In most cases, yes. We simply ask to review the items first to ensure they’re suitable for the printing or embroidery process.
7. How are prices determined?
Pricing is based on several factors, including garment type, design size, number of colors, and quantity. Every quote is tailored to your order to ensure transparency and fairness.
8. Do you offer shipping?
Yes. We ship nationwide. Orders can also be collected directly from our showroom by appointment.
9. Can I return or exchange custom items?
As all items are made to order, we’re unable to accept returns due to change of mind or sizing issues. However, if your order arrives with an error or defect, please contact us within 7 days, and we’ll promptly resolve the issue.